Josie adopts a zero tolerance for abuse and discrimination. In the event of a complaint, please forward your correspondence to and/or phone 0466 639 892. Josie will respond within 24 hours and work together to resolve complaints and monitor feedback.
If you are not happy with the response, you can contact the Disability Service Commissioner in Victoria, Australia. Family or friends can talk on your behalf.
Anyone can make a complaint to us about the provision of a disability service by a registered Victorian disability service provider. The complaints line is 1800 677 342 or email: firstname.lastname@example.org
The service is completely free and independent of government and other services. With this information, you and the service provider can work towards making things better.
Annual reporting of complaints to Disability services Commissioner is an N.D.I.S requirement.